Frequently Asked Questions


There are 42 FAQs.

  • What is Alfursan Program?

  • How do I join Alfursan Program?

  • How much do I pay for Alfursan Membership?

  • What happens after I have enrolled as a member?

  • When do I receive my Membership Card?

  • When do I begin to earn Miles?

  • How are miles earned?

  • Are the flights done before the membership calculated?

  • What are Status Miles?

  • What are Alfursan Reward Miles?

  • How long are Alfursan Reward Miles valid?

  • How can I find out how many miles have been credited to my Alfursan Account?

  • How can I communicate with Alfursan Care Center or the telesales centers?

  • How do I login to my Alfursan account?

  • What is the Family Program?

  • Who are the family members I can nominate for the membership of the Family Program?

  • How can I enroll family members?

  • How can I update the profile of my family members?

  • What can I do if I forget to quote my membership number at the time of booking or check-in?

  • Can I earn Status Miles on behalf of my family members?

  • How can I add the miles, from Alfursan partners, not credited to my account?

  • How can I add the miles, from “Saudia” flights, not credited to my account?

  • Which hotel and car rental partners allow me to earn Miles?

  • How can I add the miles, from “SkyTeam Partners”, not credited to my account?

  • If I do not fly enough to retain my tier status what will happen?

  • How will the Miles that I earn be credited to my account?

  • How can I redeem my Miles?

  • How can I calculate how many miles I earn on a given route?

  • Is it possible to change or cancel a booked reward?

  • What types of rewards are available in Alfursan program?

  • How can I request rewards for my family members registered in my membership?

  • Can I request Alfursan Rewards for my friends or my relatives other than those who are registered in my membership?

  • What are the after-sales services available after issuance of reward tickets (revalidation including the amendment of travel date or flight number- reissue including the amendment of flight route or class, ticket refund and no-show)?

  • Will I be automatically entitled to a free upgrade every time I travel?

  • Will I be charged for booking a reward?

  • Can I refund my unused reward to my Reward Miles account?

  • Do I earn Miles when redeeming?

  • How do I move from a Blue member to a Silver or Gold member?

  • How can I requalify for Silver or Gold membership?

  • How do I upgrade my travel class using my miles online?

  • Can I waitlist for a fully booked flight online?

  • Can I update my profile in ALFURSAN program?