Frequently Asked Questions

There are 60 FAQs.

• What are the available services at Saudia.com?

  Saudia website provides reservation and issuing tickets services along with purchasing excess baggage and seat allocation ancillary services, purchasing WI-FI vouchers, information about flights’ schedule, issuing boarding pass, reissue reservations and it displays the latest updates and news related to Saudia, travel offers and new destinations.

• How do I book my flights?

  On the home page, You will find a list of the destinations that Saudia and its partners fly to where all you need to do is to choose a departure and arrival destinations.

• Can I book more than one destination in one booking reference through Saudia website?

  The website allows a one way or round trip flights or multiple destinations which allows our guest to choose more than one destination.

• What is a booking reference?

  A booking reference has one or more segments including the name(s) of the passengers, mean of contacting them and ticket number(s).

• Which calendar to choose when looking up flights?

  The approved calendar is the Gregorian one.

• What is the required information to complete a booking?

  After choosing the requested flights, you have to provide the name(s) of the passenger(s) as per the passport, telephone number, email and the passport information for international flights or the national ID for domestic or gulf flights.

• What is the passport or national ID required information?

  Passport or ID number, place of issue, date of expiry , the nationality of the passenger and his birth date.

• What is the correct way to add passengers’ names?

  Adding full name (trine) as per passport for international flights, and matches the national ID for domestic flights, avoiding translating names at translation websites or programs which gives literal translation that could affect your booking negatively.

• Can I correct the passenger’s name via Saudia website?

  No, you can’t correct name after completing booking process through Saudia website.

• If I entered the passenger’s name incorrect, what should I do?

  You should visit Saudia city ticketing office or calling the telephone sales centers.

• How many passengers I can book for in one booking reference through Saudia website?

  You can book up to 9 passengers (adults or children), maximum and Saudia website allows adding one infant per adult passenger.

• Can I book for an unaccompanied minor through Saudia website?

  The booking reference has to contain one adult passenger at least to complete booking process, and in case of requesting a booking for an unaccompanied minor, you have to call the telephone call center to receive this service.

• What is the age of a child and an infant onboard Saudia?

  A passenger is considered a child when he is two years and older and less than 12 Gregorian years old, and is considered an infant from the date of his/her birth till less than two Gregorian years old.

• Can I book for an adult with two infants?

  This service is available through telephone call centers, where an agent will book a seat for the adult plus another seat for one of the infants.

• Do I have to provide a visa for the country I wish to travel to before booking?

  The website allows reservation without asking for visas, but you have to ensure that you have a visa or provide it before your travelling date.

• What is a booking reference?

  It is the identification number for your booking which consists of 6 letters or 12 numbers.

• Can I correct the contact number through Saudia website?

  No, you can’t and should call Saudia telephone call centers to have that service done.

• What are the service classes Saudia provides for its guests?

  Saudia offers first class, business class and economy class.

• What is the difference in seating between value and supersaver classes?

  There’s no difference in seating amongst supersaver or value economy classes, the difference is in the reissuance, rerouting and refund fees, you can know the fees through displaying the availability schedule for flights.

• What is baggage free allowance for domestic flights?

  Please visit SAUDIA Packages page.

• What is baggage free allowance for international flights?

  2 pieces, not more than 32KG per piece for first and business classes.
  2 piece, not more than 23KG per piece for economy class.

• Are the excess baggage vouchers available through Saudia website?

  Yes, you can purchase them through SADAD service or credit card when creating a booking or through a credit card only after issuing the ticket.

• Is there any difference in prices for excess baggage vouchers if purchased through Saudia website or the airport?

  You are entitled for a 40% discount if purchasing excess baggage vouchers through Saudia website, but you lose that privilege when purchasing them through the airport.

• What is the deadline for accepting my baggage through the airport?

  Baggage are accepted 6 hours prior to departure.

• Can I choose my favorite seat through Saudia website?

  Yes, you can through seat allocation service that is available through Saudia website.

• Does choosing a seat require extra fees?

  Seat selection service is available for free for First class, Business class, and Guest (Flex) class. For Guest (Saver) and Guest (Basic) classes, seat selection requires extra fees. 

• Does choosing a seat on international flights require extra fees?

  Some seats require paying extra fees to allocate them, you can know which through displaying the seat chart.

• What is the time limit for domestic flights?

  Two hours from the moment you create the booking.

• What is the time limit for international flights?

  Time limit depends upon the class of service and the location of the first departing flight within the booking.

• I have created a booking but I need to extend the time limit to purchase the tickets, can I extend the time limit?

  Saudia website offers (Time to think) service which allows you to extend the time limit, for more information please click here.

• I am in KSA and wish to pay the ticket fare, what are the forms of payment available?

  Available forms of payment are SADAD, credit cards, mater card and American express.

• I am outside KSA and wish to pay the ticket fare, what are the forms of payment available?

  Available forms of payment are credit cards, mater card and American express.

• Can I pay in cash through Saudia city ticketing offices?

  Yes, but you will lose the discount offered through Saudia website.

• Can I pay through one of the travel agents?

  Booking created through Saudia website can’t be displayed at travel agents.

• Is it mandatory to include that the credit card owner in the booking?

  Yes, and in case he/she isn’t traveling, then one of the passengers has to get an official authorization to use the credit card and Saudia is entitled to deny boarding the passenger(s) in case he/she didn’t have it.

• Do I have to provide visa to book through Saudia website?

  No, but you have to ensure that you have the required visas for the arrival or connecting country, where Saudia is not responsible for denying the travel of the passenger if he/she didn’t have the required visas.

• Can I refund the ticket in case I didn’t get the visa to the required country?

  Refunding tickets undergo fare conditions and you can view those conditions through the following link: please click here.

• I’ve made a booking through Saudia website and wish to cancel it!

  Canceling bookings isn’t available through Saudia website, unless the passenger wishes to refund the ticket, then it will be automatically cancelled if performing the refund process.

• When can I issue the boarding pass?

  You can issue your boarding pass within 48 hours prior to the flight until 60 minutes of the scheduled timing of departure for all flights, through Saudia website, Saudia applications and self-service KIOSKs.

• Can I cancel a boarding pass through Saudia website?

  Yes, this service is available through Saudia website.

• I have issued a boarding pass but I will not make it to the flight in time.

  You will lose the value of the flight coupon.

• How can I refund my ticket?

  You can refund you ticket through refund.saudia.com or through one of Saudia city ticketing offices or telephone call centers.

• What will happen to the booking if I apply for cancellation?

  The system will cancel it automatically.

• What are the ticket types that can be refunded through Saudia website?

  All first issuance revenue tickets, that are issued by one of Saudia’s points of sales through the following forms of payments (SADAD/credit cards/ cash/ checks/ span).

• Can I refund tickets issued through travel agencies?

  You can refund them through the issuing travel agent.

• Does Saudia have an application on smart phones?

  Yes, there is an application for IOS & ANDROID systems.

• Can I choose my favorite seat through Saudia application?

  Yes, you can choose your seat through Saudia applications.

• Can I view Saudia flight schedules through its application?

  Yes, through choosing flight schedule icon.

• Can I display booking reference through Saudia application?

  Yes, through choosing my bookings icon, and enter the booking reference along with the passenger’s last name.

• Can I view ALFURSAN membership information through Saudia application?

  Yes, you can view ALFURSAN membership information through Saudia application.

• Where do I get the e-tickets after the payment?

  After the payment is done, you will receive an SMS including the ticket number in addition to the ticket receipt which is delivered to your email too.

• What should I do if I paid for the ticket but didn’t receive the e-ticket number?

  In case you didn’t receive the e-ticket number, kindly contact the website’s support.

• Do all other airlines accept e-tickets?

  Yes, all other airlines uses e-tickets.

• What is the validity of the e-ticket?

  Domestic and International tickets validity is one year from the issue date (not renewable after that date); except what is mentioned in the ticket or the conditions or the applied tariff which limits the validity of the ticket (that will be displayed in the ticket at the validity field).

• What is SKYEAM alliance?

  Is an alliance amongst 19 airline companies, where they share travel lounges and collecting travel miles in addition to many benefits, for more information please click here.

• For questions related to ALFURSAN program please visit the following link

  Please click here.

• Why has SAUDIA created these new Domestic Fare Families?

  The airline has created these new domestic fare packages to introduce added flexibility when purchasing air travel. The main reason is to provide options that cater to the wide array of travelers. For example, a person traveling without a baggage versus a person requiring baggage allowance.

  There are also travelers that require maximum flexibility to change their tickets up until time of departure, versus travelers that are certain of their travel plans and choose to select a lower priced category and forfeit the chance to make changes to their booking.

• What are the main differences I should know with the new Domestic Fare Families?

  Miles accrual level is different for Economy Saver and Business Flex. Please take note of this. There are new mileage earning levels depending on the ticket type.
  
  There is a new category called ‘Economy Saver’. In this category, the fare is designed for travelers who do not require any changes or flexibility. Therefore the Fare is restricted to being Non-refundable and not eligible for changes. Also, baggage is not included with the fare. If baggage is required at check-in, guests will be required to purchase the baggage option at 125 SAR per piece.

  For the Penalties and change fees, the amount for each fare type has changed (except for Economy Saver since it is not permissible).

  The full listing of the penalties can be found in our Fare Families page.

• How do these new packages impact ALFURSAN Lounge Access, Redeeming miles, and Additional Baggage Allowances for ALFURSAN members?

  SAUDIA has kept ALFURSAN lounge access, redeeming miles, and additional baggage allowances for their valuable ALFURSAN members as it is.

• If I require additional baggage that is included in my ticket, what is the price?

  Baggage fees apply for the Economy Saver Domestic Fare Families, and if a traveler requires more than one checked-in baggage piece for the Economy Basic and Flex and Business Basic categories.

  The charge is 125 Riyals per piece for 23 Kg bag.

  * Note: the baggage weight has changed to align with international regulations for all tickets purchased from February 20 onwards.