• What is ALFURSAN Program?

    ALFURSAN is a loyalty program, tailored to SAUDIA’s guests who travel onboard SAUDIA. ALFURSAN provides its members with several benefits, services and free rewards.

    How do I join ALFURSAN Program?

    You can enroll for an ALFURSAN Membership in any of the following ways: 

    • Registration through SAUDIA website or ALFURSAN website ,
    • Registration through SAUDIA app.

    Once all required information is completed, you will receive an ALFURSAN Membership number which you can start using immediately. The Membership you will receive will start at the Blue Tier level and is valid for life.

  • How much do I pay for ALFURSAN Membership?

    Applying for ALFURSAN Membership is absolutely free of charge.

  • What happens after I have enrolled as a member?

    Once you have successfully enrolled, you will then be notified through an email including your Membership Number.

  • When do I begin to earn Miles?

    You can earn Miles immediately after receiving your ALFURSAN membership number. When booking your flight or using ALFURSAN partners services, you will need to mention your membership number before finalizing any booking.

  • How can I earn Miles?

    Tier and Reward Miles can be earned by traveling on SAUDIA flights or SkyTeam partners.

    Reward Miles can also be earned by using the services of ALFURSAN commercial partners.

  • Are the flights done before the membership calculated?

    ALFURSAN members can claim ALFURSAN miles for qualifying SAUDIA flights flown prior to joining the ALFURSAN program. Members can claim miles up to six months prior to the member’s ALFURSAN join date, if these miles have not been claimed for another SkyTeam’s frequent flyer program. You cannot claim for any partner activity or Skyteam airline partners prior to joining ALFURSAN.

  • What are Tier Miles?

    Tier Miles are miles earned by a member through the qualified flights with “SAUDIA” or “SkyTeam Partners”. Tier Miles allow you for upgrading your current tier to the higher tier in ALFURSAN Program in accordance with terms and conditions. Tier Miles are accumulated through one calendar year and expire after the end of such year.

  • What are ALFURSAN Reward Miles?

    Reward Miles are miles earned by a member when travelling on “SAUDIA” flights, Skyteam flights, or from program commercial partners. Reward Miles can be redeemed for free tickets on Saudia, Skyteam or flight upgrade on SAUDIA only.

  • How long are ALFURSAN Reward Miles valid for?

    ALFURSAN Reward Miles are valid for three years (from the end of the calendar year in which they were earned).  You must redeem your reward miles before they expiry, In case of expiry of miles, member is not entitled to claim to refund expired miles. SAUDIA does not comply with any notice of expiration.

  • How can I find out how many miles have been credited to my ALFURSAN Account?

    To check your mileage balance, you may login to your account by visiting ALFURSAN website  or SAUDIA’s app or by simply calling ALFURSAN care center

  • How will the Miles that I earn be credited to my account?

    Every time you make a flight reservation with “SAUDIA” or use any of the partners’ services, you must make sure you present your ALFURSAN membership number at the service provided.

  • How can I calculate how many miles I earn on a given route?

    The number of miles that will be earned on a given route will be shown when making a reservation through SAUDIA’s website.

  • How do I login to my ALFURSAN account?

    You may login your ALFURSAN account by using your username and PIN through  ALFURSAN website or SAUDIA’s app.

    If you forgot your PIN, please select “Get My Password” or call ALFURSAN care center and you will receive your new password via email registered on your membership account.

  • How do I move from a Blue member to a Silver or Gold member?
    • To qualify for Silver (Elite) membership, you must earn 25,000 Tier Miles or fly 20 international sectors on “SAUDIA” or “SkyTeam Partners” during one calendar year from 1 January to 31 December. 
    • To qualify for Gold (Elite Plus) membership, you must earn 50,000 Tier Miles or fly 40 international sectors on “SAUDIA” or “SkyTeam Partners” during one calendar year from 1 January to 31 December.
  • How can I maintain Silver or Gold membership?

    In order to requalify for a membership status, you must achieve the number of miles or international sectors needed.

    • To continue enjoying the benefits of Silver (Elite) membership, you must earn 20,000 Tier Miles or fly 15 international sectors on “SAUDIA” or “SkyTeam Partners” during the previous calendar year.
    • To continue enjoying the benefits of Gold (Elite Plus) membership, you must earn 40,000 Tier Miles or fly 30 international sectors on “SAUDIA” or “SkyTeam Partners” during the previous calendar year.

    In case of failure to achieve that, the membership status will be downgraded to the lower tier.

  • How do I upgrade my travel class using my miles online?

    Simply login to your ALFURSAN online account, select “My Trips” under “Reservation”. After completing the reservation, if there are seats available for upgrade, you will be guided towards completing your transaction.

  • Can I update my personal information in Alfursan program?

    ALFURSAN member can update his/her personal information, including contact details and preferred seat, meal selection, (except member name). By logging in to your Alfursan website. Or you can send an update request including name update with the necessary documents to the ALFURSAN care center.

  • What is the Family Program?

    The Family Program allows you to enroll your family members into ALFURSAN program. You can enroll or nominate up to eight family members.

    Family Members Reward Miles transferred directly to the Head member balance, but tier Miles is added to each membership balance separately. 

    In every calendar year, you can make two changes to your family membership details. (Exception with justification must be review by ALFURSAN management).

  • Who are the family members I can nominate for the membership of the Family Program?

    Individuals that can be nominated are Spouse, Children’s, Parents, Home workers under head member guarantee, adopted child.

  • Can I earn Tier Miles on behalf of my family members?

    Tier Miles for family members are earned by each membership separately. Tier Miles for each family member are accumulated along one calendar year and they expire after the end of such year. Earned Reward Miles for family members are added only to the head member balance. 
    Note: Miles accounted to head membership cannot be claimed by family member even after membership separation.

     
  • How can I enroll family members?

    You can enroll your family members by sending required documents (ID, family card, passports) to ALFURSAN care center email.

    How can I update the profile of my family members?

    You can update your family profiles by calling ALFURSAN care center or email the required documents to ALFURSAN care center email.

  • How do I claim missing Miles from “Saudia” flights?

    Missing miles can be claimed within 360 days from the date of travel, through your ALFURSAN account or by sending required documents/information (boarding pass, reservation number and ticket number) to ALFURSAN care center.

    Note: You should also keep the original boarding pass and a copy of your ticket till you make sure that the earned miles are credited to your account.

  • How do I claim missing Miles from SkyTeam partner airline?

    Missing miles can be claimed within 180 days from the date of travel, through your ALFURSAN account or by sending required documents/information (boarding pass, reservation number and ticket number) to ALFURSAN care center.

    Note: You should also keep the original boarding pass and a copy of your ticket till you make sure that the earned miles are credited to your account.

  • How do I claim missing Miles from ALFURSAN commercial partners?

    Missing miles from transactions and activities of ALFURSAN commercial partners, can be claimed within 180 days by providing the original documents such as hotel stay invoice or car rental contract, etc. to ALFURSAN care center

  • How can ALFURSAN members benefit from ALFURSAN commercial partners?
    1. Free tickets on “SAUDIA” or “SkyTeam Partners” flights.
    2. Travel class upgrades on “SAUDIA” flights only.
    3. Transferring miles into STC (Qitaf points).
  • What types of rewards are available for ALFURSAN program?

    a. Free tickets on “SAUDIA” or “SkyTeam Partners” flights.
    b. Travel class upgrades on “SAUDIA” flights only.
    c. Transferring miles into STC (Qitaf points).

  • How can I redeem my Miles?

    It is allowed to request rewards for the head member and his family members linked in his membership through ALFURSAN website or by calling the ALFURSAN care center.

  • How can I request rewards for my family members registered under my membership?

    It is allowed to request rewards for the head member and his family members linked in his membership through ALFURSAN website or by calling the ALFURSAN care center.

  • Can I request ALFURSAN Rewards for my friends or my relatives other than those who are registered under my membership?

    You can request rewards tickets for guests other than your family members through contacting ALFURSAN care center.

  • What are the after-sales services available for reward tickets?
    • Change flight date or flight number must be on the same rout. ( fees applied )
    • Refund (fees applied )
    • Terms and condition apply.

    After sales services for reward tickets issued on SkyTeam partners are subject to the agreements between “SAUDIA” and “SkyTeam Partners”.

  • Will I be automatically entitled to a free upgrade every time I travel?

    Your ALFURSAN membership does not automatically entitle you to a free upgrade, regardless of your tier level. However, you may redeem your Reward Miles for an upgrade to the next class of service.

  • Will I be charged for booking a Reward?

    ALFURSAN Reward Tickets are subject to taxes, service charge that should be paid by ALFURSAN member.

  • Can I re-credit my unused Reward to my Reward Miles account?

    ALFURSAN Reward Tickets can be refunded within one year from its original date of issuance and the fees required will be collected, miles expired can’t refunded ,

    You can refund your reward ticket through ALFURSAN website, contact ALFURSAN care center, and Saudia sales office. 

  • Do I earn Miles when redeeming?

    An ALFURSAN member is not entitled to earn miles through Reward Tickets. For tickets upgraded by miles you will earn the original ticket miles. 

  • What happens if I do not travel enough to maintain my current membership level?

    If the mileage required maintaining the current membership level is not met, the membership level will be downgraded to a lower tier level.

  • How can I communicate with ALFURSAN Member Service Center or the telesales centers?

    You can contact us from anywhere in the world, by phone or WhatsApp.

    Call Us: 

    Unified Number: +966 920022222

    WhatsApp: 920022222

    Note: To contact any of the service centers, the contact should be done through the mobile or the landline registered on your membership account in order to avail the service (you have to provide your membership number).