There are 39 FAQs.

  • What is ALFURSAN Program?

  • How do I join ALFURSAN Program?

  • How much do I pay for ALFURSAN Membership?

  • What happens after I have enrolled as a member?

  • What are the terms and conditions of ALFURSAN Program?

  • When do I begin to earn Miles?

  • How can I earn Miles?

  • Are the flights done before the membership calculated?

  • What are Tier Miles?

  • What are ALFURSAN Reward Miles?

  • How long are ALFURSAN Reward Miles valid for?

  • How can I find out how many miles have been credited to my ALFURSAN Account?

  • How do I login to my ALFURSAN account?

  • What is the Family Program?

  • Who are the family members I can nominate for the membership of the Family Program?

  • How can I enroll family members?

  • How can I update the profile of my family members?

  • Can I earn Tier Miles on behalf of my family members?

  • How do I claim missing Miles from “Saudia” flights?

  • How do I claim missing Miles from SkyTeam partner airline?

  • How do I claim missing Miles from ALFURSAN commercial partners?

  • How can ALFURSAN members benefit from ALFURSAN commercial partners?

  • What happens if I do not travel enough to maintain my current membership level?

  • How will the Miles that I earn be credited to my account?

  • How can I calculate how many miles I earn on a given route?

  • What types of rewards are available for ALFURSAN program?

  • How can I redeem my Miles?

  • How can I request rewards for my family members registered under my membership?

  • Can I request ALFURSAN Rewards for my friends or my relatives other than those who are registered under my membership?

  • What are the after-sales services available for reward tickets?

  • Will I be automatically entitled to a free upgrade every time I travel?

  • Will I be charged for booking a Reward?

  • Can I re-credit my unused Reward to my Reward Miles account?

  • Do I earn Miles when redeeming?

  • How do I move from a Blue member to a Silver or Gold member?

  • How can I maintain Silver or Gold membership?

  • How do I upgrade my travel class using my Miles online?

  • Can I update my personal information in Alfursan program?

  • How can I communicate with ALFURSAN Member Service Center?