Contact the Care Center

 

For the latest FAQs and Terms & Conditions, please click here.


Online:
www.alfursanonline.com
Email: Alfursan@saudia.com
Post: Saudia, PO Box 24724, Jeddah 21446, Saudi Arabia
Fax: +966 14847 9480

 

Alfursan Care Center
Country or Territory Telephone Number
Saudi Arabia 920022222 within KSA
+966 14847 9797 Outside KSA (Alfursan Queries)
+966 12686 1010 Outside KSA (Reward Tickets)
Jordan 065777766
UK 03712004433
France 0820200505
Switzerland 0848006600
Germany 01803698888
Spain 911880020
USA 1-800-472-8342
Canada 1-855-588-0999
Turkey 90-8504551601

 

Sales Call Centers

 

To better serve you, call us on any of the following numbers from you respectful country:

 

Sales Call Centers
Country or Territory Telephone Number
Saudi Arabia 920022222
Kuwait 022200072
United Arab Emirates 042485777
Bahrain 65005665
Oman 80074248
Jordan 065777766
Egypt 19898
UK 03712004433
France 0820200505
Switzerland 0848006600
Germany 01803698888
Spain 911880020
USA 1-800-472-8342
Canada 1-855-588-0999
Turkey 90-8504551601

 

For other countries, click here.

 

 

Cargo Service Center

 

Customer Information Center (CIC)

The CIC’s objective is to provide our domestic and international customer with the required information, services and innovate solutions for their outgoing, transit and arrival shipments.

The center will handle all customers’ complaints and inquires related to delayed or missing shipments and provide pro-active problem solving services. Also, it will take corrective action to trace and assure forwarding of delayed shipments in domestic and international stations. Moreover, the center will provide domestic and international GHAs and GSAs contact information up on request.

The CIC working hours is 8am – 8 pm Saudi local time (+3 GMT) 7 days a week.

You may reach the CIC on CargoCIC@saudia.com.

or call us on +966 92000 1668

For more information, please visit our website: www.saudiacargo.com