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Updates due to Coronavirus (COVID-19)

Updates due to Coronavirus (COVID-19)

 

Since the outbreak of the Coronavirus (COVID-19), we have been monitoring the situation minutely and are doing everything possible to assist you with your upcoming travel plans. On this page, you’ll find the latest updates and information related to your booking options.

Staff at Guest Care Centers are experiencing more pressure than usual.
We understand the urgency of your queries and we encourage you to use our online channels for faster service.

My flight was canceled. What should I do?

If your flight was cancelled due to COVID-19 for the period 16 - 29 March 2020, you don't need to take any action. Your ticket will be available for one year for use in the same cabin/class with no fare difference, even if used in a peak period.

I have a domestic flight ticket, what options do I have?

  1. If your flight departure date is between 4 March and 15 April 2020 and you purchased your ticket from / before 4 March 2020 you will be entitled to one of the following options:
    1. Cancel your reservation and use your ticket at a later time without fees,
    2. Or waiver from rebooking fees for one time.

    In addition, this waiver applies to all types vouchers for additional baggage, prepaid seats, promo upgrades, and onboard wifi.

  2. If your flight departure date is before March 4, 2020 or after April 15, 2020 or you purchased your ticket after March 4 2020 and you wish to change your flight date, then rebooking fees will be applied to your ticket. For more details click here.

I have a ticket for an international flight, what options do I have?

  1. If your flight departure date is from / before April 15, 2020 and you purchased your ticket from / before March 31, 2020 you will be entitled to one of the following options:
    1. Cancel your reservation and use your ticket at a later time without fees,
    2. Or waiver from a rebooking fee for one time.

    In addition, this waiver applies to all types vouchers for additional baggages, prepaid seats, promo upgrades, and onboard wifi.

  2. If your flight departure date is after April 15, 2020 or you purchased your ticket after March 31, 2020 and you wish to change your flight date, then rebooking fees will be applied to your ticket. For more details click here.

Are the safety procedures in place appropriate for travel?

SAUDIA places the safety of its guests and crew as its highest priority, and applies world-class standards and procedures to ensure flights are safe and comfortable.

All aircrafts have been and are still undergoing full inspection, sterilization, careful disinfection and thorough deep cleaning between all flights.

Read more here.

How can I find out more information about travel advice for other countries?

For additional information, IATA Travel Center provides a list of travel advisories relating to COVID-19 here.

Travel conditions and restrictions has been imposed by several countries due to COVID-19. This is a dynamic situation and it is the responsibility of the traveler to check relevant travel advisories from and to the countries to which they are travelling and ensure there are no entry restrictions at their travel destination.

Temporary precautionary measures for the Coronavirus for travel from/to Saudi Arabia

16 March 2020, 22:19 Saudi Arabia (GMT+3)

  1. Suspending all International flights from/to the Kingdom of Saudi Arabia Airports for two weeks starting from Sunday 11:00 of 15th of March.
  2. With taking into consideration what was mentioned in Item (1) above, exception is granted to flights intending to take Umrah performers back to their countries with making sure if flying to the Kingdom without passengers.

14 March 2020

  • Suspending all International flights from/to the Kingdom of Saudi Arabia Airports for two weeks starting Sunday 15 March 2020.

14 March 2020, 16:00 Saudi Arabia (GMT+3)

12 March 2020

  1. Suspending the travel permission for Saudi citizens and residents living currently in the Kingdom of Saudi Arabia to the following countries: (Sudan, Ethiopia, South Sudan, Somalia, Kenya, Djibouti and Eritrea).
  2. Suspending the arrival of all passengers from any one of the following countries airports: (Sudan, Ethiopia, South Sudan, Somalia, Kenya, Djibouti and Eritrea) to one of the Kingdom of Saudi Arabia airports.
  3. A time limit of (72) hours is given to citizens of the Kingdom and current residents holding valid Iqama to return to the Kingdom.
  4. Suspension of all flights temporarily to and from the countries mentioned in items (1) and (2), with taking in consideration the exception in item (3) above.

12 March 2020

  1. Suspension of the travel permission for Saudi citizens and residents living currently in the Kingdom of Saudi Arabia to the following countries: (Philippines, India, Pakistan, Sirlanka and Indonesia).
  2. Suspending the arrival of all passengers from any one of the following countries airports: (Philippines, India, Pakistan, Sirlanka and Indonesia) to any one of the Kingdom of Saudi Arabia airports, except for the flights intending to return the citizens of the Kingdom back or returning the citizens of the above-mentioned countries back to their countries. Cargo flights and flights intending to carry health practitioners who have Exit and Re-Entry visas and the new contracts for health practitioners that work for public or private sectors.
  3. A time limit of (72) hours is given to citizens of the Kingdom and current residents holding valid Iqama to return to the Kingdom.
  4. Suspension of all flights to and from the countries mentioned in item (1) EU countries and Switzerland temporarily with taking in consideration the exception in items (2) and (3) in the instructions.

10 March 2020

  1. Suspending the travel permission for Saudi citizens and residents living currently in the Kingdom of Saudi Arabia to the following countries: (Sultanate of Oman, Kingdom of Spain, the Federal Republic of Germany, Republic of France, Republic of Turkey).
  2. Suspending the arrival of all passengers from any one of the following countries airports: (Sultanate of Oman, Kingdom of Spain, the Federal Republic of Germany, Republic of France, Republic of Turkey) to one of the Kingdom of Saudi Arabia airports, or any passengers who have been in any of the mentioned countries above in the last (14) days prior to their arrival to the kingdom, except for the flights intending to return the citizens of the Kingdom back or returning the citizens of the above-mentioned countries back to their countries.
  3. Suspension of all flights temporarily to and from the countries mentioned in items (1) and (2), with taking in consideration the exception in item (2) above.

09 March 2020

  1. Suspending the travel permission for Saudi citizens and residents living currently in the Kingdom of Saudi Arabia to the following countries: (UAE, Kuwait, Bahrain, Lebanon, Egypt, Syria, Iraq, Italy, Korea).
  2. Suspending the arrival of all passengers from any one of the following countries airports (Emirates, Kuwait, Bahrain, Lebanon, Egypt, Syria, Iraq, Italy, Korea) to any of the Kingdom of Saudi Arabia airports or any passengers who have been in any of the mentioned countries above in last (14) days prior to his/her arrival to the kingdom.
  3. Suspension of all flights temporarily to and from the countries mentioned in items (1) and (2).

07 March 2020

  • Suspending the arrival of all passengers and for all visa types who are arriving from one of the following countries: (Republic of Italy, Republic of Korea, Japan, Republic of Azerbaijan) whether direct or transit through other countries except for passengers who have spent more than (14) days outside of those countries.

07 March 2020

  1. All carriers must make sure that any passenger who is arriving from or through any of the airports of the Republic of Egypt has a complete medical examination (PCR) confirming that he/she is free of the Corona Virus (COVID-19) and it must be issued within (24) hours before boarding of that passenger to the aircraft by one of the specified and approved laboratories by the Embassy of the Kingdom of Saudi Arabia in Cairo. Except for Saudi nationality passengers.
  2. Passengers arriving from or through any airports of the following countries (United Arab Emirates, Kingdom of Bahrain, Kuwait) are only allowed to enter the Kingdom of Saudi Arabia through one of the following airports: (King Khalid International Airport, King Abdulaziz International Airport, King Fahad International Airport).

05 March 2020

  • Suspending the arrival of all passengers who are having a tourism visa to Prince Mohammad bin Abdulaziz Airport at (Medina) whether from the outside of the kingdom or through one of the domestic airports

01 March 2020

  1. Suspending the entry to the Kingdom for the purpose of Umrah and visiting the Prophet’s Mosque temporarily.
  2. Suspending the entry of GCC countries’ citizens to the two cities of Makkah and Madinah temporarily except of GCC countries citizens who have a permit for that which can be obtained through the website of the Ministry of Hajj and Umrah.

27 February 2020

  1. Suspending entry to the Kingdom for the purpose of Umrah and visiting the Prophet’s Mosque temporarily.
  2. Suspending Tourism Visa into the Kingdom of Saudi Arabia for only Passengers those coming from Peoples’ Republic of China which includes (Chinese Taiwan, Hong Kong and Macao) as well as Iran, Italy, Korea (Rep.), Japan, Thailand, Malaysia, Indonesia, Pakistan, Afghanistan, Iraq, Philippines, Singapore, India, Lebanon, Syria, Yamen, Azerbaijan, Kazakhstan, Uzbekistan, Somalia and Vietnam.
  3. Suspending the usage of National ID to travel to or from the Kingdom of Saudi Arabia that applies on the Saudi citizens and the GCC citizens as well except Saudi citizens who are out of the Kingdom and are wishing to return providing that they have used the national ID during exiting from the Kingdom, and GCC citizens who are in the Kingdom and they are wishing to return to their countries providing that they have used the national ID when they entered the Kingdom.
  4. Passengers who have been in People’s Republic of China which includes (Chinese Taiwan, Hong Kong and Macao) as well as Iran are not allowed to enter Saudi Arabia until 14 days later from their exit from these two countries.
  5. Any transit and/or transfer passenger who had been in one of the two countries mentioned in item (4) of this circular are not allowed to enter Saudi Arabia until 14 days later from their exit from these two countries.

SAUDIA to waive all tickets and EMDs restrictions on all domestic flight in the Kingdom of Saudi Arabia and for flights departing from/to Saudi Arabia.

Please see below information for more details.

Waiver details for domestic flights

Last updated: 12 March 2020, 11:00 Saudi Arabia (GMT+3)

  • Ticket sales period: on/before 04 March 2020.
  • Travel period: from 04 March 2020 to 15 April 2020.
  • Cancel booking with the option to keep the passenger Ticket/EMD as credit valid to be used in the same route and class of service without any restrictions to the new date of travel and without collecting fees* or fare difference*.
  • Reroute to any other destination without fees* with the fare difference, if any, in addition to add VAT fees.
  • Refund ticket without fees (except for non- refundable taxes and airline fees).
  • Revalidation/Reissue/No-show/Go-show without fees* or fare difference*.
  • Refund/Revalidation of all ancillary service EMD without fees*.

* One time only.

Waiver details for international flights

Last updated: 12 March 2020, 11:00 Saudi Arabia (GMT+3)

  • Ticket sales period: on/before 31 March 2020.
  • Travel period: from 04 March 2020 to 15 April 2020.
  • Cancel booking with the option to keep the passenger Ticket/EMD as credit valid to be used in the same route and class of service without any restrictions to the new date of travel and without collecting fees* or fare difference*.
  • Reroute to any other destination without fees* with the fare difference, if any, in addition to add VAT fees.
  • Refund ticket without fees (except for E3 security fees, non- refundable taxes, and airline fees).
  • Revalidation/Reissue/No-show/Go-show without fees* or fare difference*.
  • Refund/Revalidation of all ancillary service EMD without fees*.

* One time only.

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