Waiver details for international flights

Last updated: 28 April 2021, 00:00 Saudi Arabia (GMT+3)


Tickets/EMDs Issued between 24 Jan 2020 to 27 April 2021:

After Sales Service (Re-issue / Re-booking / Re-routing)
  • Tickets issued between 24 Jan and 18 Dec 2020 are exempted from fare difference collection for one time only with the permission to change multiple times without fees for confirmed bookings up to 31 Dec 2021.
  • Tickets issued after 18 Dec 2020, it is permitted to change multiple times without fees for confirmed bookings up to 31 Dec 2021 and fare difference to be collected if any.
No-Show

Waiving of all applicable conditions and rules for one time only in case of no-show and not canceling the booking.

Refund

Refund EMDs & Tickets without fees (except for E3 security fees, non-refundable taxes, and airline fees), in involuntary cases caused by SAUDIA, Refund full ticket, EMD according to the original method of payment.

  • All Waiving bulletins are not applicable to evacuation tickets.
  • All Waiving bulletins are not applicable to tickets of SAUDIA 75th anniversary campaign.

Tickets/EMDs Issued from/after 27 Apr 2021 until 31 MAY 2021 and Travelling Period from/after 27 APR 2021 Until 31 DEC 2021:

After Sales Service (Re-issue / Re-booking / Re-routing)
  • It has been decided that it is permitted to change multiple times without fees for confirmed bookings up to 31 Dec 2021 and fare difference to be collected if any.
  • The Guest can keep the ticket amount as (voucher) valid for utilization (for all RBDs). This should be done if the guest cancelled the booking before the departure date.
  • The travel date for outbound and inbound flight must be within the application period to grant the waiving.
No-Show

Apply No-show conditions and rules when not cancelling the booking.

Refund
  • Voluntary Refund: apply all fees and conditions.
  • Refund is permitted for Tickets/EMDs in case of failure to travel due to changes in government’s restrictions in regards of COVID-19 in which may affect the guest travel plans. This request must be supported by an official local civil aviation bulletin from the concerned country.
  • In involuntary cases caused by SAUDIA, Refund full ticket, EMD according to the original method of payment.

PCR certificate requirements starting from 27 APR 2021:

  • Guests must check their eligibility for travel to any country and confirm the accuracy of the information about the conditions and guidelines required for travel from the official and authorized sources, and obtain the required permits and/or permissions, if needed.
  • Conditions and guidelines are subject to frequent changes without prior notice.
  • Guests must obtain a PCR certificate from an accredited examination center.

COVID -19 Evacuation Tickets:

  • All waiving bulletins are not applicable to evacuation tickets.
  • All involuntary change and Refund regulations and procedures are applicable to evacuation tickets.
  • Apply the procedures for guests who are refused for travel due to suspected infection or infected with COVID-19.