Missing Miles

The best way to ensure that you get Alfursan Reward and Status Miles added to your Alfursan Account is by quoting your Alfursan membership at the time of booking and at check-in.

In the unlikely event that your miles are not added to your account, you can claim missing miles:


For Saudia flights:

Log-in to your Alfursan Member account www.alfursanonline.com and submit your flight details as required to get your missing miles credited.


For SkyTeam partner flights:

Submit your original flight documents including a copy of your SkyTeam partner flight e-ticket or payment confirmation and the original boarding pass* to the Alfursan Member Service Center either directly or via post.


For other Alfursan commercial partner transactions:

Contact the Alfursan Member Service Center with a copy of the invoice or receipt from the partner transaction.

Remember, your missing miles claims can be made up to 180 days after your flight or partner transaction, and we recommend you retain your boarding pass and ticket or other proof of transaction until the miles have been credited to your account.

* Note: SkyTeam partner flight missing miles will only be processed on submission of the original boarding pass along with the ticket confirmation.