SCOPE OF THIS POLICY
In order to provide you the best service while respecting your privacy, SAUDIA may collect and store information that will help us personalize our inflight services. Section 5 sets out how we may use the information we collect.
SAUDIA collects two types of data: personally identifiable information and aggregate data.
Personally identifiable information is any information (by itself or collectively with other data) that can be linked to a specific individual such as name, address, and email address. Aggregate data is data which has been made anonymous so that a specific individual cannot be identified.
In accordance with data privacy principles, as well as security best practices for e-commerce sites, SAUDIA utilizes Secured Socket Layer (SSL) to protect any and all personally identifiable information submitted via a browser.
SAUDIA may hold your name, email address, and other registration information in order to provide you with Inflight Wi-Fi. If you pay for Inflight Wi-Fi by credit card, we will ask you to provide credit card information. We will store your credit card details (excluding your 3 or 4 digit card verification number), in the Netherlands for as long as we need to complete the transaction, comply with any legal, regulatory, or security requirements, or to resolve any disputes.
We may also collect information about your travel such as destination and airline or any other travel related data. If this information is collected, it is used only to provide customer support in the case such support is required.
USER NAME AND PASSWORDS
Each time you log on to Inflight Wi-Fi you will be asked to provide a user name and when requested, a password.
USE OF DATA COLLECTED AND THIRD PARTIES
SAUDIA complies with applicable privacy and data protection laws of relevant jurisdictions. We use the information you provide us for the purpose of responding to and fulfilling your requests for Inflight Wi-Fi.
We also collect and store your account access information such as your user name and password (if applicable), only in order to complete transactions you have requested and for billing purposes.
SAUDIA does not sell, rent, or otherwise share personally identifiable information with third parties except in the following circumstances:
- Where it is necessary to complete a transaction you have requested.
- Where we are required by applicable law or pursuant to a court or similar order (for instance lawful interception request by the Saudi Authorities).
- To assist in an investigation or customer complaint requiring resolution by SAUDIA.
- To allow SAUDIA to understand better the nature and quality of the provision by SAUDIA of Inflight Wi-Fi and to use such information in the context of its overall passenger relationship management.
- To personalize your Inflight Wi-Fi experience, which may include matching and serving targeted advertisements.
- Where you agree to receive communications from third parties whom SAUDIA has carefully selected.
- As deemed necessary to protect the legal rights or the property of SAUDIA, to protect other users of Inflight Wi-Fi or any third party, to operate Inflight Wi-Fi properly, or to prevent personal injury or loss.
In the event SAUDIA is required to transfer personally identifiable information to a third party as part of a sale, merger, assignment, joint venture, or other transfer or disposition of a portion or all the assets or stock of SAUDIA or of any affiliated entities.
In order to be able to offer Free Wi-Fi to you, SAUDIA works with carefully selected sponsors. By signing up to Free Wi-Fi, you agree that we may share your information, including personally identifiable information with those sponsors. By accessing the Free Wi-Fi, you agree that sponsors may contact you.
Any personally identifiable information kept by SAUDIA can be accessed by the passenger in accordance with Section 11 below.
Information that you provide to us may also be transferred to other countries to comply with lawful interception obligations.
PROTECTION AND SECURITY OF PERSONAL DATA
Your personal registration information is protected by your inflight user ID and password, so that others cannot access it. You should keep your user ID and password secret and avoid writing it down or storing it on your computer. When you have finished a session, always remember to close all windows (applications), including the Inflight Wi-Fi Status page.
SAUDIA uses all reasonable endeavours to ensure, as far as possible, the security of the information it collects. Hence, for inflight services, a server is installed onboard the aircraft with security features designed to protect your information. External access to this server is protected by advanced firewall technology designed to block and filter traffic passing through it.
In addition, SAUDIA uses encryption technology such as Secured Socket Layer protocol to protect your personal and sensitive information to transfer and store on the aircraft server. SAUDIA uses the highest precautions during transmission of data to the ground. All data is encrypted in the air and on the ground.
THIRD PARTY SITES
Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
SAUDIA stores this information in the cookie and uses it as a means of allowing you to log in and out of service, identifying you when you use our products, and in order provide you personalized services and profile your use of Inflight Wi-Fi. Certain information, though none which would allow you to be identified personally, may be analysed by a third party analytics tool (like Google Analytics) in order better to understand user behaviour and preferences.
To provide you with improved services in the future, we may assess the popularity of sites and web pages visited by our users.
Rejecting cookies could adversely affect your experience and prevent Inflight Wi-Fi from functioning properly.
The “help” feature on most browsers will tell you how to stop your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on settings or visiting the website of its manufacturer.
SAUDIA will use reasonable efforts to promptly determine and remedy the problem.
You may obtain a copy of the Personal Information collected by SAUDIA in relation to your use of Inflight Wi-Fi by contacting SAUDIA as per below:
PO BOx 620, Jeddah 21231
Kingdom of Saudi Arabia
If you wish to obtain support, you can email your enquiries to email@example.com or call us at +966 920003777