Our first and business class passengers can enjoy free Wi-Fi service on all international flights enabled with connectivity. You can use your eTicket Number as a code to activate your Internet session.
HOW TO ACTIVATE
Select the option “eTicket or promo code” from the inflight portal and type-in your eticket number and your email in order to start your Internet session. This service is dedicated for first and business class guests and for pre-flight purchased vouchers.
FREE MESSAGING ON YOUR FAVORITE APPS
Enjoy free messaging on the most popular social media platforms – Whatsapp, Facebook Messenger and iMessage (On iOS).
For the first time onboard, SAUDIA offers you a choice of messaging apps so that you can stay in touch with family & friends from the skies.
The free plan is for texting only.* It is valid for the entire duration of your flight.
*photos and file sharing disabled with the free plan.
The service is available on SAUDIA’s aircrafts that are enabled with connectivity service including Boeing 777, Boeing 787, Airbus A320 and Airbus A330.
To enjoy the service make sure to download the applications before your flight.
WHAT YOU NEED TO KNOW ABOUT THE PLAN:
- It’s totally free for all passengers.
- Available on all SAUDIA’s flights.
- Designed for texting only (Sending and receiving Media isn’t supported)
- Voice notes are supported through iMessage.
Onboard Wi-Fi Packages
You will get a discounted prices for the inflight Wi-Fi if you purchased from SAUDIA.com during your booking or if you can easily add this service through visiting manage my booking from SAUDIA.COM.
|20 Min (up to 20 MB)||Up to 20 MB||4.49 USD|
|1 Hour (up to 50 MB)||Up to 50 MB||9.49 USD|
|3 Hours (up to 100 MB)||Up to 100 MB||14.49 USD|
|Flight Plan (up to 300 MB)||Up to 300 MB||24.49 USD|
Also, you can purchase one of the packages that suit your need by using your credit card onboard through “SAUDIA_Onair” inflight portal.
Prepaid internet voucher available through SKYSALES
AIRCRAFTS EQUIPPED WITH CONNECTIVITY SERVICE
This service is available onboard 104 connected aircrafts to the Wi-Fi service including:
|AIRCRAFT TYPE||Number of Connected Aircrafts|
* There's no Internet coverage over the polar region, so connectivity isn't possible.
We connect by geostationary satellites orbiting 22,000 miles above the earth, while flying at over 36,000 feet and travelling at about 500 miles an hour. Despite all this amazing technology, sometimes it's just not possible to connect or you may experience slow connection times and issues with VPN.
WI-FI VOUCHER TERMS AND CONDITIONS
The validity of the voucher is for one year from the date of issue.
Refund is not allowed.
Due to operational circumstances or reasons beyond the control of SAUDIA we may not grantee that the “WIFI” voucher will activate and the guest can request for a full refund to the amount paid for “WIFI” voucher.
For any changes from the guests in the booking, the guests can use the voucher in other flight by using the voucher code.
If the guest does not receive the voucher code before the departure, please visit “manage my booking” page to get the voucher code or contact us via email (firstname.lastname@example.org)
If the guest faced any technical issue or have a comment regarding the WI-FI voucher service after departure, please call us on (+966126862828) or fill out our form in our website www.saudia.com. Saudia team will evaluate the comments and get back shortly.
Conditions of Use WI-FI Service
CONDITIONS OF USE
You may use Inflight Wi-Fi for your personal use. As a condition of your use of Inflight Wi-Fi, you agree that you will not use Inflight Wi-Fi for any purpose that is illegal or that prohibited by these Terms.
IN PARTICULAR YOU AGREE NOT TO:
impersonate any person or entity.
abuse or harass any person or violate legal rights of others.
publish, distribute or disseminate inappropriate, defamatory, obscene, or unlawful material or information.
express or imply that any statements you make are endorsed by SAUDIA without our specific prior written consent.
use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, "data mine", or in any way reproduce or circumvent the navigational structure or presentation of Inflight Wi-Fi or their contents.
post, distribute, disseminate, or reproduce in any way any copyrighted material, trademarks, trade secrets or other proprietary information without obtaining the prior consent of the owner of such proprietary rights.
remove or amend any copyright, trademark, or other proprietary rights notices contained in Inflight Wi-Fi.
take any action that imposes an unreasonable or disproportionately large load on Inflight Wi-Fi or related infrastructure.
interfere with or disrupt Inflight Wi-Fi or the servers or networks connected to Inflight Wi-Fi.
post, email, upload, or otherwise transmit any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment.
seek in any way to imitate or replicate material belonging to SAUDIA on which you are travelling or to bring SAUDIA Airline’s name into disrepute or violate any applicable laws or regulations.
SAUDIA may monitor the traffic and content and may disclose any information necessary to satisfy any legal process or governmental request and for the purposes of filtering content as described below.
IN ORDER TO ENSURE APPROPRIATE ONBOARD USE OF WORLD WIDE WEB BROWSING, SAUDIA MAY BLOCK WEB CONTENT ACCORDING TO A SET OF PRE-DEFINED CATEGORIES, INCLUDING, BUT NOT LIMITED TO:
Violence (depiction and promotion)
Arms and the trade in arms
Nudity, nude pictures and lifestyle
Sexual acts, pornography
Sites of a militant/extremist nature
Sites offering pirated/illegal material for download
Other sites or content blocked at the request of the airline
CHANGES TO THIS APPLICATION
SAUDIA may make improvements or changes to the information, services, and other materials on Inflight Wi-Fi. We may also modify these Terms at any time. As a result, the terms applicable on any subsequent use of Inflight Wi-Fi may vary from those applicable in this instance.
LINKS TO OTHER WEB SITES
Inflight Wi-Fi may include links to other Internet sites. We do not endorse any such links or websites, and we are not responsible for the information, material, products, or services contained on or accessible through those links or websites. Your access and use of such links or websites remains solely at your own risk.
THIRD-PARTY PRODUCTS AND SERVICES AND NON-SAUDIA CONTENT
You may access third party products and services through Inflight Wi-Fi. Except for Inflight Wi-Fi, we do not control, operate, or endorse any information, products, or services.
You should carefully review the privacy policies and other conditions of use before accessing, using, or transacting business on third party applications.
SAUDIA does not represent or endorse the accuracy or reliability of any content posted through Inflight Wi-Fi by you or third parties. Any content posted through Inflight Wi-Fi by third parties is the view of the parties posting the statements, and does not represent the views of SAUDIA.
INFLIGHT WI-FI AVAILABILITY
While SAUDIA endeavours to ensure that Inflight Wi-Fi is normally available (while the aircraft is in cruise phase) during your flight, we do not guarantee that it will be uninterrupted or error free during the course of your flight. Use of Inflight Wi-Fi is subject to regulatory approval in the airspace above each over-flown country and, depending on the particular flight path, there may therefore be some temporary suspension. Access to Inflight Wi-Fi may also be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control; however, we will make reasonable attempts to ensure you are made aware of any system interruptions.
You acknowledge that Inflight Wi-Fi uses evolving technology in an airborne environment and may be subject to unauthorized interception, and are not inherently secure. Additionally, a laptop computer, mobile telephone, personal electronic device or other device using wireless connections may be more vulnerable to unauthorized attempts to access data and software stored on the device. We therefore cannot guarantee the privacy of your data and communications while using Inflight Wi-Fi. Any and all data that you transfer using Inflight Wi-FI is transferred at your own risk. For your protection, your credit card or other payment card information, as well as any personal information that is sent by us from the aircraft to the ground is encrypted using secure socket layer ("SSL") technology which attempts to prevent unauthorized persons from reading that information. SSL technology is the standard for data encryption and server-side authentication for secure Web-based transactions (such as e-commerce).
You therefore agree to use Inflight Wi-Fi at your own risk. SAUDIA provides no guarantee as to security or availability of service.
DISCLAIMER OF WARRANTY
To the maximum extent permitted by applicable law, SAUDIA disclaims all warranties, representations, terms, and conditions with regard to the information, services, and materials contained on Inflight Wi-Fi, including any implied warranties of suitable quality or fitness for a particular purpose. Subject to applicable law, all such information, services, and materials are provided "as is" and "as available" without any warranty of any kind.
LIMITATION OF LIABILITY
In no event will SAUDIA be liable for any loss of profit or revenue or for any indirect, special, exemplary, or consequential losses or damages whatsoever arising out of access to, or the use of, this Application or any information contained in it, in all cases whether or not in the contemplation of the parties, and whether based on breach of contract, tort (including negligence), product liability, or otherwise, even if advised of the possibility of such damages.
The total liability of SAUDIA arising under these Terms shall be limited to the amount actually paid to SAUDIA by you for Inflight Wi-Fi for the plan used.
Notwithstanding the above, nothing in these Terms shall exclude or limit the liability of SAUDIA for death or personal injury caused by negligence, for fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under applicable law.
You agree to indemnify, defend, and hold SAUDIA harmless from any liability, loss, claim, and expense (including reasonable legal fees) arising from your breach of these Terms.
You may not assign or otherwise transfer any rights, duties, or obligations under these Terms to any person or entity, in whole or in part, and any attempt to do so shall be void. SAUDIA may assign these Terms at any time without notice to you.
If any of these Terms are determined to be illegal, invalid, or otherwise unenforceable by reason of the laws of any state or country in which these Terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid, or unenforceable, it shall be severed and deleted from these Terms, and the remaining terms shall survive, remain in full force and effect, and continue to be binding and enforceable.
These Terms and the Inflight Wi-Fi registration pages contain the entire agreement between you and SAUDIA regarding the use of Inflight Wi-Fi.
GOVERNING LAWThe rights and obligations of either party under or pursuant to this Agreement (and any Dispute, proceedings or claim of whatever nature arising out of or in any way relating to this Agreement) shall be governed by and construed in accordance with the laws and competent Court England and Wales, without regard to any conflict of law principles or provisions thereof.
SCOPE OF THIS POLICY
In order to provide you the best service while respecting your privacy, SAUDIA may collect and store information that will help us personalize our inflight services. Section 5 sets out how we may use the information we collect.
SAUDIA collects two types of data: personally identifiable information and aggregate data.
Personally identifiable information is any information (by itself or collectively with other data) that can be linked to a specific individual such as name, address, and email address. Aggregate data is data which has been made anonymous so that a specific individual cannot be identified.
In accordance with data privacy principles, as well as security best practices for e-commerce sites, SAUDIA utilizes Secured Socket Layer (SSL) to protect any and all personally identifiable information submitted via a browser.
SAUDIA may hold your name, email address, and other registration information in order to provide you with Inflight Wi-Fi. If you pay for Inflight Wi-Fi by credit card, we will ask you to provide credit card information. We will store your credit card details (excluding your 3 or 4 digit card verification number), in the Netherlands for as long as we need to complete the transaction, comply with any legal, regulatory, or security requirements, or to resolve any disputes.
We may also collect information about your travel such as destination and airline or any other travel related data. If this information is collected, it is used only to provide customer support in the case such support is required.
USER NAME AND PASSWORDS
Each time you log on to Inflight Wi-Fi, you will be asked to provide a user name and when requested, a password.
USE OF DATA COLLECTED AND THIRD PARTIES
SAUDIA complies with applicable privacy and data protection laws of relevant jurisdictions. We use the information you provide us for the purpose of responding to and fulfilling your requests for Inflight Wi-Fi.
We also collect and store your account access information such as your user name and password (if applicable), only in order to complete transactions you have requested and for billing purposes.
SAUDIA does not sell, rent, or otherwise share personally identifiable information with third parties except in the following circumstances:
Where it is necessary to complete a transaction you have requested.
Where we are required by applicable law or pursuant to a court or similar order (for instance lawful interception request by the Saudi Authorities).
To assist in an investigation or customer complaint requiring resolution by SAUDIA.
To allow SAUDIA to understand better the nature and quality of the provision by SAUDIA of Inflight Wi-Fi and to use such information in the context of its overall passenger relationship management.
To personalize your Inflight Wi-Fi experience, which may include matching and serving targeted advertisements.
Where you agree to receive communications from third parties whom SAUDIA has carefully selected.
As deemed necessary to protect the legal rights or the property of SAUDIA, to protect other users of Inflight Wi-Fi or any third party, to operate Inflight Wi-Fi properly, or to prevent personal injury or loss.
In the event SAUDIA is required to transfer personally identifiable information to a third party as part of a sale, merger, assignment, joint venture, or other transfer or disposition of a portion or all the assets or stock of SAUDIA or of any affiliated entities.
In order to be able to offer Free Wi-Fi to you, SAUDIA works with carefully selected sponsors. By signing up to Free Wi-Fi, you agree that we may share your information, including personally identifiable information with those sponsors. By accessing the Free Wi-Fi, you agree that sponsors may contact you.
Any personally identifiable information kept by SAUDIA can be accessed by the passenger in accordance with Section 11 below.
Information that you provide to us may also be transferred to other countries to comply with lawful interception obligations.
PROTECTION AND SECURITY OF PERSONAL DATA
Your personal registration information is protected by your inflight user ID and password, so that others cannot access it. You should keep your user ID and password secret and avoid writing it down or storing it on your computer. When you have finished a session, always remember to close all windows (applications), including the Inflight Wi-Fi Status page.
SAUDIA uses all reasonable endeavors to ensure, as far as possible, the security of the information it collects. Hence, for inflight services, a server is installed onboard the aircraft with security features designed to protect your information. External access to this server is protected by advanced firewall technology designed to block and filter traffic passing through it.
In addition, SAUDIA uses encryption technology such as Secured Socket Layer protocol to protect your personal and sensitive information to transfer and store on the aircraft server. SAUDIA uses the highest precautions during transmission of data to the ground. All data is encrypted in the air and on the ground.
THIRD PARTY SITES
Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
SAUDIA stores this information in the cookie and uses it as a means of allowing you to log in and out of service, identifying you when you use our products, and in order provide you personalized services and profile your use of Inflight Wi-Fi. Certain information, though none which would allow you to be identified personally, may be analyzed by a third-party analytics tool (like Google Analytics) in order better to understand user behavior and preferences.
To provide you with improved services in the future, we may assess the popularity of sites and web pages visited by our users.
Rejecting cookies could adversely affect your experience and prevent Inflight Wi-Fi from functioning properly.
The “help” feature on most browsers will tell you how to stop your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on settings or visiting the website of its manufacturer.
SAUDIA will use reasonable efforts to promptly determine and remedy the problem.
You may obtain a copy of the Personal Information collected by SAUDIA in relation to your use of Inflight Wi-Fi by contacting SAUDIA as per below:
PO BOx 620, Jeddah 21231
Kingdom of Saudi Arabia
If you wish to obtain support, you can email your enquiries to email@example.com or call us at +966 920003777