What are cookies?

Like most websites, SAUDIA websites use cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses our websites. Cookies are essential for the effective operation of our websites and to help you shop with us online. They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.

Information collected

Some cookies collect information about browsing and purchasing behaviour when you access this website with the same computer or device. This includes information about pages viewed, products purchased and your journey around a website. We don’t use cookies to collect or record information on your name, address or other contact details. SAUDIA can use cookies to monitor your browsing and purchasing behaviour.

How are cookies managed?

The cookies stored on your computer or other devices when you access our websites are designed by:

  • SAUDIA, or on behalf of and subsidiaries of SAUDIA, and are necessary to let you make purchases on our website;
  • Third parties who participate with us in marketing programmes; and
  • Third parties who broadcast web banner advertisements on behalf of SAUDIA.

What are cookies used for?

SAUDIA uses cookies on the website for the following purposes:

Technical

Cookies are used for technical reasons to enable the efficient working of the website to:

  • balance website traffic to ensure our customers receive a consistent and reliable service
  • limit traffic to key parts of the website in order to maintain performance levels
  • store your acceptance of the Privacy Policy, cookies policy and website terms and conditions, without which access is not granted to our website

Ease of Use

Cookies are used to enhance the ease of use of our website for customers. For example, to:

  • remember your language and country of choice and presenting relevant content
  • keep track of customers’ loyalty number when you have logged in
  • remember your selected departure airport when booking a flight

Tracking

Cookies are used to gather statistics on how visitors use our site, to:

  • gather feedback on customer satisfaction through our website survey
  • gain insight into how visitors use the website so that we can make improvements to its usability

Marketing

Cookies are used to enable us to present appropriate messages to you, to:

  • allow our website to serve up different versions of a page for marketing purposes
  • control invitations on the website for instant credit card offers
  • allow third parties to display appropriate advertising and to track its effectiveness
  • display messages which offer a selection of products based on what you're viewing on the website, which are presented to you by our agency when you visit other selected websites.

Please note though, that if you delete your cookie, we'll no longer know that you've opted out, so the banners from our third-party will reappear when you visit other selected websites.

For more details on the cookies that operate on our website please go to More information about cookies used on www.saudia.com.

How do I disable cookies?

If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below:

For Microsoft Internet Explorer:

  1. Choose the menu “tools” then “Internet Options”
  2. Click on the “privacy” tab
  3. Select the setting the appropriate setting

For Google Chrome:

  1. Choose Settings> Advanced
  2. Under "Privacy and security," click “Content settings”.
  3. Click “Cookies”

For Safari:

  1. Choose Preferences > Privacy
  2. Click on “Remove all Website Data”

For Mozilla Firefox:

  1. Choose the menu “tools” then “Options”
  2. Click on the icon “privacy”
  3. Find the menu “cookie” and select the relevant options

For Opera 6.0 and further:

  1. Choose the menu Files”> “Preferences”
  2. Privacy

Microsoft Edge:

  1. Click on the actions menu (three dots tope left hand corner).
  2. Select Settings.
  3. Click on View advanced settings.
  4. Click on the drop down arrow
  5. Select ‘Block all Cookies’, ‘Block Only Third Party Cookies’ or Don’t Block Cookies’ as preferred.

What happens if I disable cookies?

This depends on which cookies you disable, but the website may not operate properly if cookies are switched off. If you only disable third party cookies, you will not be prevented from making purchases on our sites. If you disable all cookies, you won’t be able to complete a purchase on our sites.

More information about cookies

This table details some examples of the different cookies that our Platforms use. The table sets out information explaining the purpose of these cookies and where applicable, includes links to further information that may be of use.

More information about cookies details table
Category Cookie Name Purpose More information
Essential SAUDIA Created sv_cn, sv_lang   Not Applicable
Essential SAUDIA Created sv_mobile Checks if the site needs to redirect to the mobile site or not depending on if the visitor is using a mobile device or not. Not Applicable
Analytical/Performance Google Analytics _ga , _gat, _gid, fs, __widgetsettings, local_storage_support_test Collects and aggregates data about how users interact with our platform, what pages they look at, how long they spend on them, and other details such as if they have booked a flight or registered in our email database. We use this information to know if our platforms are working as intended, as well as understanding how our users are getting to our site. Link to Google Analytics
Marketing Visual Web Optimizer (Fusion) _vis_opt_s, _vis_opt_test_cookie, _vis_opt_out, _vis_opt_exp_EXPERIMENT_ID_goal_GOAL_ID, _vis_opt_exp_EXPERIMENT_ID_exclude, _vis_opt_exp_EXPERIMENT_ID_split, EXPERIMENT_ID, _vis_opt_exp_EXPERIMENT_ID_combi cookie Used by Visual Web site Optimizer (Fusion) to ensure that the same user interface variant is displayed for each visit, if the user is participating in a design experiment. Not Applicable
Essential Incapsula incap_ses_86_1267271, visid_incap_1267271 Preserves users states across page requests. Not Applicable
Essential SAUDIA Created og_cn   Not Applicable
Essential SAUDIA Created JSESSIONID   Not Applicable
Essential SAUDIA Created BIGipServer Used to distribute traffic to the web site on several servers in order to optimize response times. Not Applicable
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Marketing DoubleClick r/collect    
Essential Visual Web Optimizer (Fusion) _vis_opt_test_cookie This is a session (temporary) cookie generated to detect if the cookies are enabled on the browser of the user or not. Not Applicable
Essential Visual Web Optimizer (Fusion) _vis_opt_out This cookie indicates that the visitor is not a part of the campaign. Not Applicable
Essential Visual Web Optimizer (Fusion) _vis_opt_s This cookie detects if the user is new or returning to a particular campaign. Not Applicable
Essential Visual Web Optimizer (Fusion) _vis_opt_exp_EXPERIMENT_ID_goal_GOAL_ID This cookie is generated when a goal is made. Not Applicable
Essential Visual Web Optimizer (Fusion) _vis_opt_exp_EXPERIMENT_ID_combi This cookie is generated when users reach a particular combination. This makes sure that users see the same variation that they saw earlier when they visited the page. Not Applicable
Essential Visual Web Optimizer (Fusion) _vis_opt_exp_EXPERIMENT_ID_exclude This cookie is generated when a user is excluded from a campaign. Not Applicable
Essential Visual Web Optimizer (Fusion) _vis_opt_exp_EXPERIMENT_ID_split This cookie is generated during a Split URL test. Not Applicable
Essential Visual Web Optimizer (Fusion) EXPERIMENT_ID Refers to the ID of the campaign. Not Applicable
Essential Visual Web Optimizer (Fusion) _vwo_uuid This cookie generates a unique ID for every visitor and is used for the report segmentation feature in VWO. Not Applicable
Essential Visual Web Optimizer (Fusion) _vis_opt_exp_EXPERIMENT_ID_combi cookie This cookie generates the value used to identify the test variation. Not Applicable