Cargo Service Center


Customer Information Center (CIC)

The CIC’s objective is to provide our domestic and international customer with the required information, services and innovate solutions for their outgoing, transit and arrival shipments.

The center will handle all customers’ complaints and inquires related to delayed or missing shipments and provide pro-active problem solving services. Also, it will take corrective action to trace and assure forwarding of delayed shipments in domestic and international stations. Moreover, the center will provide domestic and international GHAs and GSAs contact information up on request.

The CIC working hours is 8am – 8 pm Saudi local time (+3 GMT) 7 days a week.

You may reach the CIC on

or call us on +966 92000 1668

For more information, please visit our website: