Frequently Asked Questions


There are 42 FAQs.

  • 1- What is Alfursan Program?

  • 2- How do I join Alfursan Program?

  • 3- How much do I pay for Alfursan Membership?

  • 4- What happens after I have enrolled as a member?

  • 5- When do I receive my Membership Card?

  • 6- When do I begin to earn Miles?

  • 7- Are the flights done before the membership calculated?

  • 8- What are Status Miles?

  • 9- What are Alfursan Reward Miles?

  • 9- Do I earn the same amount of Miles regardless of what class I travel in?

  • 10- How long are Alfursan Reward Miles valid?

  • 11- How can I find out how many miles have been credited to my Alfursan Account?

  • 12- How can I communicate with Alfursan Care Center or the telesales centers?

  • 13- How do I login to my Alfursan account?

  • 14- What is the Family Program?

  • 15- Who are the family members I can nominate for the membership of the Family Program?

  • 16- How can I enroll family members?

  • 17- How can I update the profile of my family members?

  • 18- What can I do if I forget to quote my membership number at the time of booking or check-in?

  • 18- Can I earn Status Miles on behalf of my family members?

  • 19- How can I add the miles, from “Saudia” flights, not credited to my account?

  • 20- How can I add the miles, from Alfursan partners, not credited to my account?

  • 21- If I do not fly enough to retain my tier status what will happen?

  • 21- How can I add the miles, from “SkyTeam Partners”, not credited to my account?

  • 22- Which hotel and car rental partners allow me to earn Miles?

  • 23- How can I calculate how many miles I earn on a given route?

  • 25- How will the Miles that I earn be credited to my account?

  • 25- Is it possible to change or cancel a booked reward?

  • 27- How can I redeem my Miles?

  • 27- What types of rewards are available in Alfursan program?

  • 28- How can I request rewards for my family members registered in my membership?

  • 29- Can I request Alfursan Rewards for my friends or my relatives other than those who are registered in my membership?

  • 30- What are the after-sales services available after issuance of reward tickets (revalidation including the amendment of travel date or flight number- reissue including the amendment of flight route or class, ticket refund and no-show)?

  • 30- Will I be automatically entitled to a free upgrade every time I travel?

  • 31- Will I be charged for booking a reward?

  • 32- Can I refund my unused reward to my Reward Miles account?

  • 33- Do I earn Miles when redeeming?

  • 34- How do I move from a Blue member to a Silver or Gold member?

  • 35- How can I requalify for Silver or Gold membership?

  • 36- How do I upgrade my travel class using my miles online?

  • 37- Can I waitlist for a fully booked flight online?

  • 38- Can I update my profile in ALFURSAN program?