Frequently Asked Questions


There are 56 FAQs.

  • 1. What are the available services at Saudia.com?

  • 2. How do I book my flights?

  • 3. Can I book more than one destination in one booking reference through Saudia website?

  • 4. What is a booking reference?

  • 5. Which calendar to choose when looking up flights?

  • 6. What is the required information to complete a booking?

  • 7. What is the passport or national ID required information?

  • 8. What is the correct way to add passengers’ names?

  • 9. Can I correct the passenger’s name via Saudia website?

  • 10. If I entered the passenger’s name incorrect, what should I do?

  • 11. How many passengers I can book for in one booking reference through Saudia website?

  • 12. Can I book for an unaccompanied minor through Saudia website?

  • 13. What is the age of a child and an infant onboard Saudia?

  • 14. Can I book for an adult with two infants?

  • 15. Do I have to provide a visa for the country I wish to travel to before booking?

  • 16. What is a booking reference?

  • 17. Can I correct the contact number through Saudia website?

  • 18. What are the service classes Saudia provides for its guests?

  • 19. What is the difference in seating between value and supersaver classes?

  • 20. What is baggage free allowance for domestic flights?

  • 21. What is baggage free allowance for international flights?

  • 22. Are the excess baggage vouchers available through Saudia website?

  • 23. Is there any difference in prices for excess baggage vouchers if purchased through Saudia website or the airport?

  • 24. What is the deadline for accepting my baggage through the airport?

  • 25. Can I choose my favorite seat through Saudia website?

  • 26. Does choosing a seat require extra fees?

  • 27. Does choosing a seat on international flights require extra fees?

  • 28. What is the time limit for domestic flights?

  • 29. What is the time limit for international flights?

  • 30. I have created a booking but I need to extend the time limit to purchase the tickets, can I extend the time limit?

  • 31. I am in KSA and wish to pay the ticket fare, what are the forms of payment available?

  • 32. I am outside KSA and wish to pay the ticket fare, what are the forms of payment available?

  • 33. Can I pay in cash through Saudia city ticketing offices?

  • 34. Can I pay through one of the travel agents?

  • 35. Is it mandatory to include that the credit card owner in the booking?

  • 36. Do I have to provide visa to book through Saudia website?

  • 37. Can I refund the ticket in case I didn’t get the visa to the required country?

  • 38. I’ve made a booking through Saudia website and wish to cancel it!

  • 39. When can I issue the boarding pass?

  • 40. Can I cancel a boarding pass through Saudia website?

  • 41. I have issued a boarding pass but I will not make it to the flight in time.

  • 42. How can I refund my ticket?

  • 43. What will happen to the booking if I apply for cancellation?

  • 44. What are the ticket types that can be refunded through Saudia website?

  • 45. Can I refund tickets issued through travel agencies?

  • 46. Does Saudia have an application on smart phones?

  • 47. Can I choose my favorite seat through Saudia application?

  • 48. Can I view Saudia flight schedules through its application?

  • 49. Can I display booking reference through Saudia application?

  • 50. Can I view ALFURSAN membership information through Saudia application?

  • 51. Where do I get the e-tickets after the payment?

  • 52. What should I do if I paid for the ticket but didn’t receive the e-ticket number?

  • 53. Do all other airlines accept e-tickets?

  • 54. What is the validity of the e-ticket?

  • 55. What is SKYEAM alliance?

  • 56. For questions related to ALFURSAN program please visit the following link