Customer Care & Compensation
- Customer complaints will be handled by the receiving carrier regardless of the operating or marketing carrier; unless the following exceptions are involved:
Personal Injury / Disability / Legal Issues / Baggage lost or damaged / An employee mentioned by name.
- Baggage service out of pocket expenses compensation provided consistent with local regulations and based on last operating carrier policy.
- All SkyTeam members must reply to customer correspondence within:
- 9 calendar days for Elite and Elite Plus customers,
- 30 days for all other passengers.
All baggage claims are to be registered in World tracer files.