Wi-Fi Vouchers Ancillary

SAUDIA offers pre-paid “WIFI” voucher service for their valuable guests onboard its aircraft that equipped with “Inflight Wi-Fi” on domestic and international routs. You can buy your pre-paid “WIFI” voucher through manage my booking page or during flights bookings and tickets issuance through SAUDIA’s website www.saudia.com.

This service will be available on aircraft equipped with “Inflight Wi-Fi” only.

You can buy the “WIFI” voucher through SAUDIA website and enjoy using the internet via Mobile, Laptop, Smart phone and tablet.

Usage Instruction

  1. Enable your (Wi-Fi) on your device and select the “SAUDIA_OnAir” network.
  2. Launch your web browser and enter www.saudia.com for automatic redirection to the portal.
  3. Enter your e-mail address.
  4. Enter the Wi-Fi code and click “Redeem”.
  5. Once your code is confirmed a new session will be opened in your browser.
  6. Connect and enjoy.
    • For more information please read the flyer available in the seat pocket.
    • For support please contact us on saudiaconnect@saudia.com.

Internet Coverage*

Internet Coverage Map

* There's no Internet coverage over the polar region, so connectivity isn't possible.

We connect by geostationary satellites orbiting 22,000 miles above the earth, while flying at over 36,000 feet and travelling at about 500 miles an hour. Despite all this amazing technology, sometimes it's just not possible to connect or you may experience slow connection times and issues with VPN.

WI-FI voucher Terms and conditions

  • The validity of the voucher is for one year from the date of issuance.
  • Refund is not allowed
  • Due to operational circumstances or reasons beyond the control of SAUDIA we may not grantee that the “WIFI” voucher will activate and the guest can request for a full refund to the amount paid for “WIFI” voucher.
  • For any changes from the guests in the booking, the guests can use the voucher in other flight by using the voucher code.
  • If the guest do not receive the voucher code before the departure, please visit manage my booking page to get the voucher code or contact us via email (ibesupport@saudia.com)
  • If the guest faced any technical issue or have a comment regarding the WIFI voucher service after departure please call us on ( +966126862828) or fill out our form in our website www.saudia.com saudia team will evaluate the comments and get back shortly.

Conditions of Use WI-FI Service

Data Protection and Privacy Policy