Frequently Asked Questions


There are 60 FAQs.

  • What are the available services at Saudia.com?

  • How do I book my flights?

  • Can I book more than one destination in one booking reference through Saudia website?

  • What is a booking reference?

  • Which calendar to choose when looking up flights?

  • What is the required information to complete a booking?

  • What is the passport or national ID required information?

  • What is the correct way to add passengers’ names?

  • Can I correct the passenger’s name via Saudia website?

  • If I entered the passenger’s name incorrect, what should I do?

  • How many passengers I can book for in one booking reference through Saudia website?

  • Can I book for an unaccompanied minor through Saudia website?

  • What is the age of a child and an infant onboard Saudia?

  • Can I book for an adult with two infants?

  • Do I have to provide a visa for the country I wish to travel to before booking?

  • What is a booking reference?

  • Can I correct the contact number through Saudia website?

  • What are the service classes Saudia provides for its guests?

  • What is the difference in seating between value and supersaver classes?

  • What is baggage free allowance for domestic flights?

  • What is baggage free allowance for international flights?

  • Are the excess baggage vouchers available through Saudia website?

  • Is there any difference in prices for excess baggage vouchers if purchased through Saudia website or the airport?

  • What is the deadline for accepting my baggage through the airport?

  • Can I choose my favorite seat through Saudia website?

  • Does choosing a seat require extra fees?

  • Does choosing a seat on international flights require extra fees?

  • What is the time limit for domestic flights?

  • What is the time limit for international flights?

  • I have created a booking but I need to extend the time limit to purchase the tickets, can I extend the time limit?

  • I am in KSA and wish to pay the ticket fare, what are the forms of payment available?

  • I am outside KSA and wish to pay the ticket fare, what are the forms of payment available?

  • Can I pay in cash through Saudia city ticketing offices?

  • Can I pay through one of the travel agents?

  • Is it mandatory to include that the credit card owner in the booking?

  • Do I have to provide visa to book through Saudia website?

  • Can I refund the ticket in case I didn’t get the visa to the required country?

  • I’ve made a booking through Saudia website and wish to cancel it!

  • When can I issue the boarding pass?

  • Can I cancel a boarding pass through Saudia website?

  • I have issued a boarding pass but I will not make it to the flight in time.

  • How can I refund my ticket?

  • What will happen to the booking if I apply for cancellation?

  • What are the ticket types that can be refunded through Saudia website?

  • Can I refund tickets issued through travel agencies?

  • Does Saudia have an application on smart phones?

  • Can I choose my favorite seat through Saudia application?

  • Can I view Saudia flight schedules through its application?

  • Can I display booking reference through Saudia application?

  • Can I view ALFURSAN membership information through Saudia application?

  • Where do I get the e-tickets after the payment?

  • What should I do if I paid for the ticket but didn’t receive the e-ticket number?

  • Do all other airlines accept e-tickets?

  • What is the validity of the e-ticket?

  • What is SKYEAM alliance?

  • For questions related to ALFURSAN program please visit the following link

  • Why has SAUDIA created these new Domestic Fare Families?

  • What are the main differences I should know with the new Domestic Fare Families?

  • How do these new packages impact ALFURSAN Lounge Access, Redeeming miles, and Additional Baggage Allowances for ALFURSAN members?

  • If I require additional baggage that is included in my ticket, what is the price?